Our Booking Terms and Conditions

Payment Policy

At Animalia Treks and Safaris Tours, we aim to facilitate a seamless booking process for our valued clients. To initiate your booking and secure reservations with our trusted third-party partners, we require a deposit of 30% at the time of booking. This deposit is essential to begin all necessary arrangements promptly.

To ensure smooth preparations and the successful commencement of your tour, full payment of the remaining balance is due at least 35 days before the scheduled start date of the tour.

Cancellation & Refund Policy

We understand that circumstances can change, necessitating adjustments to your plans. Our cancellation and refund policies are designed to cater to various types of bookings, each tailored to the specific requirements of the activity involved.

A) Mountain Climbs (Mt Kilimanjaro, Mt Meru, Mt. Oldoinyo Lengai, and Mt Longido)

Should you need to cancel your mountain climb adventure, we request written notice from either you or a member of your group. Depending on the timing of the cancellation relative to the trek’s start date, the following refund structure applies:

– Cancellation notice received up to 7 days before the trek: Full refund (100% of payment received).
– Cancellation notice received 6 to 4 days before the trek: 50% cancellation fee applied.
– Cancellation notice received 3 days or fewer before the trek: No refunds will be provided.

B) Wildlife Safaris, Cycling Challenges, Cultural Tours, Beach and Water Sports, and other Services

For cancellations related to these activities, the following cancellation fee structure applies:

– 35 days or longer before the tour: No cancellation fee.
– 20 to 34 days before the tour: 30% cancellation fee.
– 15 to 19 days before the tour: 50% cancellation fee.
– 10 to 18 days before the tour: 75% cancellation fee.
– 9 days or less before the tour: No refunds will be provided.

Refund Process

Upon processing your refund, we will deduct applicable bank fees incurred during the refund transfer. International SWIFT transfer fees typically amount to approximately $95, though actual fees may vary based on individual circumstances.

Date Change Policy

Should you wish to postpone your booking or switch to a different tour option instead of cancelling outright, we are more than happy to accommodate your request. We kindly ask for written notice at least 14 days before the tour start date. In such cases, any amounts received from you will be retained, and we will work with you to reschedule your booking to a more suitable time.